Online orders

How do I know that you have received my order?

When you place an order, we will send you a confirmation email to the email address provided. If you have not received your confirmation email within 15 minutes, please check your spam box. If you still have not received an order confirmation, please contact our customer service

Are duties and taxes included?

If you are outside the EU your order is subject to local taxes and/or import duties of your country, which are levied by your local customs authority and you are responsible for. Your invoice will be provided to you by UPS or DHL and needs to be paid in order for you to receive your item(s). In some countries, taxes and/or duties have to be paid in cash directly to the courier.

Can I cancel or change my order?

Unfortunately, you cannot change an already placed order.

Please contact Skogsberg&Smart’s Customer Service if you have any questions about your order or about other items in the range.

Where can I see my giftcard balance? 

E-mail us for information about your gift card balance, we usually answer within 24 hours.

Do you offer gift wrapping?

Unfortunately, gift wrapping is not available at this time due to environmental and logistic reasons. We feel that our packaging is beautiful on its own.

Shipping

What are your shipping charges?

We offer free standard delivery within Sweden on orders above 1500 SEK. 

Due to size and weight, select items will require a delivery surcharge. You'll find the cost estimate on the checkout page

When can I expect to receive my order?

Estimated delivery time in Sweden is 2-3 business days

Estimated delivery time for Europe is 3-5 business days

Estimated delivery time for North America is 5-7 business days

All delivery times are estimates and start from the date of dispatch. We will endeavour to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. Orders made during weekends will be shipped out the next business day.

Please contact our Customer Service to get more information about your order.

How do I track my order?

You can track your package by using the tracking number you received in the delivery notification. If you haven’t received a delivery notification, please contact us

Can I order an item and have it delivered to another location?

Yes. Under "shipping address" at the checkout, you can add the address to another recipient. This address can either be located in the same or in another country. 

Please note that orders outside of the EU are subject to local taxes and/or import duties which have to be paid by the recipient of the items.

Which countries do Skogsberg&Smart deliver to? 

Delivery of items purchased through Skogsberg&Smart’s website can be delivered within Sweden, Europe and North America. For delivery to other countries please contact customer service

What happens to items not collected?

We cannot be held responsible for items not collected within a reasonable timeframe. If the item is not collected and instead returned to us, it is returned at your risk, hence it is important that you collect your item even if you have changed your mind. We are not able to refund postage charges and any additional shipping charges will be deducted from your refund. 

Please note that orders outside of the EU are subjected to local taxes that has to be paid by the recipient of the items

Payment

Why do prices in EUR/USD differ from SEK?

Our prices are excluded from Swedish VAT when you shop outside of the EU and your order is subject to local taxes and/or import duties of your country, which are levied by your local customs authority and you are responsible for. 

What are my payment options when I shop at Skogsberg&Smart?

For orders made through the Website you can, among other things, choose bank, credit card or invoice payment. All payments by invoice are made via Klarna, and for questions regarding an invoice, you contact Klarna directly.

Can I feel safe when I shop online at skogsberg&Smart?

We always offer you a secure payment method. Our payment provider is Shopify Payments, a payment service provided by Shopify International Ltd. Shopify’s compliance covers all six PCI standard categories and is certified Level 1 PCI DSS compliant.

We also cooperate with Klarna and Nets (Swedish Swish payments) which also meets the PCI DSS requirements. All card details and your personal data are encrypted, which means that only authorised persons can access the information. We also practise the use of 3D Secure for validation of certain credit cards.

Returns and exchanges

How do I return an item?

We offer a 14-day return policy, provided that the item(s) are returned complete, in perfect condition, unused and with their original packaging. 

We don’t offer free returns and are not able to refund postage charges which will be deducted from your refund. 

If you’d like to return your item(s) please contact us

The value of the goods is credited when the goods have been returned to our warehouse.

How do I make a complaint?

Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. If you wish to make a complaint, contact us

Please state the reason for the complaint and attach a photo of the item(s). 

If you purchased your items via one of our retailers, we ask you to contact them with your complaint as we can not answer for their terms and conditions.

Care instructions

Where can I find care instructions for my item(s)?

Care instructions for your item(s) can be found here

If you have further questions do not hesitate to contact customer service

Other

Do you offer discounts or promotions?

To be the first to find out about discounts or promotions sign up for our newsletter at the bottom of the page.

When is an item back in stock?

By registering for item notifications you will receive an email notification when the item is back in stock. Please contact Customer Service to get more information on the item.

What is the story behind Skogsberg&Smart?

We have made a short film about who we are and why we love glass so much. Watch it here

Do you collaborate with influencers?

We do not pay for collaborations with influencers but if you would like to use our photos, please look at our images page

We love to see where our Hurricane lamps end up so please tag us on Instagram @skogsbergsmart